Case study
Unified HRIS Transformation
Inguest Global partnered with Cwitch Global to replace fragmented payroll spreadsheets, legacy HR tools, and manual approval chains with a single HRIS platform serving HR, finance, and employee self-service needs.
Human Resources
Inguest Global
Business process outsourcing & workforce services · Lagos, Nigeria
About the company
Inguest Global is an outsourcing company providing workforce, payroll, and operational support services to enterprise clients across multiple sectors. Managing a large, distributed employee base required a modern HR platform that could unify internal teams and client-facing workforce programs.
Engagement overview
- Timeline
- Phased implementation over 10 months with zero missed pay cycles at cutover
- Services delivered
- Custom Software DevelopmentCloud InfrastructureData EngineeringUI/UX Design
The problem
Payroll, time tracking, and benefits were managed across disconnected systems and regional spreadsheets. HR service requests lacked a central queue, audit trail, or SLA tracking. Payroll close cycles were slow, error-prone, and difficult to reconcile with finance. Leadership lacked reliable workforce reporting across business units.
Our solution
We delivered a unified HRIS with role-based access, employee self-service, automated payroll workflows, and integrations to ERP and identity providers—giving HR, managers, and employees a single source of truth for workforce data.
What we did
- Conducted discovery workshops with HR, payroll, finance, and IT security teams
- Designed a modular HRIS architecture with SSO and granular role-based permissions
- Migrated payroll, time, and benefits data with validation and reconciliation checkpoints
- Built employee and manager self-service portals with request tracking and approvals
- Integrated with existing ERP and identity systems for finance and access governance
- Established audit logging, reporting dashboards, and hypercare support through go-live
Results
24 hrs
HR request resolution
40%
Payroll close acceleration
12,000+
Employees on unified platform
- HR service requests now resolve within 24 hours instead of multi-day backlogs
- Payroll cycle close time reduced substantially with full audit trails for finance
- Employees and managers access one portal for payslips, leave, and HR requests
- Leadership receives consistent workforce analytics across all business units
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